Since December of 1991, Richardson Copy Concepts has been an authorized Toshiba dealer. In August of 2010, we expanded our product line to include Ricoh/Savin. We are currently the Toshiba dealership as well as the Ricoh/Savin dealership for the tri-state area. This has made Richardson Copy Concepts one of the largest copier companies in the Ohio Valley.
Presently, we have approximately 1,500 satisfied customers. We have retained 94% of our customers in an industry that averages less than 65% renewals. Richardson Copy Concepts prides itself on the partnership we establish with each and every customer.
Over the past 29 years, our business has succeeded due to a commitment to treating customers fairly and working hard to satisfy them. Through our relationships at RG Steel, Wheeling Nisshin, Ohio Coatings, West Liberty University, and most recently, Wheeling Hospital, we have grown in offering the most reliable service possible. In fact, in 2005, Richardson Copy Concepts was awarded National Runner-Up for the largest small market dealer within the dealership and ranked 2nd for 2011. As our account base has grown, so has our facility. In 2002, Richardson Copy Concepts invested in a new facility to accommodate our customers’ needs.
Currently, Richardson Copy Concepts employs nine technicians with a combined experience of one hundred and seventeen years in “copier sales and service” which averages to be 13 years of experience per technician. Because of our commitment to employing the best and most capable technicians, we are confident of our ability to reach all customers within a three hour window. Using only genuine OEM parts and supplies reduces the number of service calls per machine approximately.
